JobTarget

Client Support Representative

Stamford, Connecticut   |   Full-Time   |   Expired

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Job Description

JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. Our revenues are growing, and we are looking to expand our team. The company values work-life balance, rewarding risk and creativity, and open culture.

About the Role

As a Client Support Representative, you will be pivotal in providing excellent and efficient customer service to ensure the health and retention of JobTarget's clients. The key responsibilities include application and technical support, focusing on responding to clients' incoming calls and email requests. You will provide technical, functional, and instructive support while diagnosing, troubleshooting, and resolving general account inquiries. Top-tier organizational skills, a sense of urgency, and a love of change are vital to success in this role.

Responsibilities

  • Maintain a level of expertise on JobTarget's ever-improving products, features, and operations; translate that knowledge into solutions that even the most novice users can understand.
  • Answer a large volume of emails and phone calls; accurately and kindly respond to all aspects of customers' inquiries in a timely manner.
  • Strengthen relationships with our clients by confidently troubleshooting and explaining technical issues within the product suite and clearly communicating ideas and direction
  • Effectively seek out appropriate points of contact to get the information necessary to resolve a client issue.
  • Proactively communicate with the existing client base to ensure customers' experience with JobTarget exceeds their expectations.
  • Collaborate with internal teams to ensure all inquiries are resolved correctly.
  • Seek out and present account trends, client feedback, and recurring technical issues to senior management.

Required Skills

  • 3-5 years of customer support experience a plus
  • Strong oral/written communication skills.
  • Excellent time management and presentation skills
  • Ability to empathetically resolve conflict
  • Excellent time management skills, ability to prioritize multiple projects, accountability, proactive nature, and committed work ethic.
  • Intermediate to advanced computer skills, experience working with Salesforce, Zendesk, Desk.com, JIRA, or customer management tools a plus.
  • Very comfortable in a fast-moving, fast-changing environment.

JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits, including PTO, medical, dental and 401(k) with match. Employees may also be eligible to participate in ' 'JobTarget's Equity Incentive Plan. Compensation commensurate with experience. JobTarget is an equal opportunity employer.